Frequently Asked Questions
Everything you need to know about your cycling apparel and orders.
What is the standard delivery time for international orders?
We offer worldwide shipping via express couriers. Standard delivery typically takes 2-4 business days within Europe and 3-6 business days for the rest of the world.
How do I find the right size for my cycling kit?
Our apparel is designed for a race-fit performance. We recommend using the detailed size guide found on each product page, which includes measurements for chest, waist, and hips.
What is your return policy for performance apparel?
You can return any unused items within 30 days of receipt. Products must be in their original packaging with all tags attached and must not have been used for riding.
Do you offer a crash replacement program?
Yes, we support cyclists who have had an accident. If your kit is damaged in a crash, contact our support team with photos and proof of purchase to receive a 50% discount on a replacement item.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my technical cycling garments?
To maintain the longevity of your gear, machine wash at 30°C using a mild detergent. Avoid fabric softeners, do not bleach, and always hang to dry instead of using a tumble dryer.